Looking to Make an IMPACT? Nurse Leader IMPACT Planner Now Available!

Nurse Leader Academy

Care Experience Patient and Family Satisfaction Pillar

Speakers:

Patricia Raak, MA, CPXP

Bundle Price: $131.63

Care Experience Patient and Family Satisfaction Pillar Modules include:

inl-numbersThe Rising Importance of Patient Experience in Healthcare

When and why did patient experience become such a vital piece of healthcare? How do we define patient experience? In this module, you gain greater understanding of the “what, when and why” of patient experience. Discover the six key foundational educational elements needed in the leading Patient Experience.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

More Information

inl-numbersMeasuring and Monitoring the Patient Experience

Understanding, interpreting, and analyzing data is an essential skill for any nurse leader. Peter Drucker said, “If you can’t measure it, you can’t improve it.” In this module, you will learn how to understand, interpret, and analyze data in ways that are both meaningful and purposeful to your organization.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

More Information

inl-numbersDeveloping your Strategic Plan

A Patient Experience Strategic Plan determines how an organization will improve, sustain, and develop essential aspects of care and how to measure progress.  In this module, you will apply the data analysis learned in Module 2 to set priorities and establish HCAHPS performance goals for all levels of your organization. 

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.25 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

More Information

inl-numbersLeading Patient Experience with Evidence Based Practices

Learn the six steps to hardwire any practice or initiative in your organization to strengthen your Patient Experience. In this module you will find practical, proven ways to implement and sustain these practices in your organization.  

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.25 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

More Information

inl-numbersEnsuring Patient and Family Centered Care

Engaging patients and families as partners in decision making has become a priority for healthcare organizations. In this module, you will explore various ways to ensure that your organization is patient and family centered.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

More Information

inl-numbersYour Role in Leading Patient Experience

Nurse executives are key influencers in developing the strategy and culture necessary to lead and motivate the workforce. In this module, you will deepen your appreciation for the role of management and leadership on the patient experience journey.  Learn how to use 4 key leader practices essential to leading care experience.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

This continuing nursing education activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

More Information

Ready to get started?