Inspire Nurse Leaders

Nurse Leader Academy

Care Experience - Patient & Family Satisfaction Pillar

Speakers:

Patricia Raak, MA, CPXP

Bundle Price: $131.63

Modules include:

When and why did patient experience become such a vital piece of healthcare? How do we define patient experience? In this module, you gain greater understanding of the “what, when and why” of patient experience. Discover the six key foundational educational elements needed in the leading Patient Experience.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

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Understanding, interpreting, and analyzing data is an essential skill for any nurse leader. Peter Drucker said, "If you can't measure it, you can't improve it.” In this module, you will learn how to understand, interpret, and analyze data in ways that are both meaningful and purposeful to your organization.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

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A Patient Experience Strategic Plan determines how an organization will improve, sustain, and develop essential aspects of care and how to measure progress.  In this module, you will apply the data analysis learned in Module 2 to set priorities and establish HCAHPS performance goals for all levels of your organization. 

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.25 Contact Hours

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Learn the six steps to hardwire any practice or initiative in your organization to strengthen your Patient Experience. In this module you will find practical, proven ways to implement and sustain these practices in your organization.  

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.25 Contact Hours

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Engaging patients and families as partners in decision making has become a priority for healthcare organizations. In this module, you will explore various ways to ensure that your organization is patient and family centered.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

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Nurse executives are key influencers in developing the strategy and culture necessary to lead and motivate the workforce. In this module, you will deepen your appreciation for the role of management and leadership on the patient experience journey.  Learn how to use 4 key leader practices essential to leading care experience.

Provider approved by the California Board of Registered Nursing, Provider # 17509 for 1.0 Contact Hours

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